-
Defining
workplace violence
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Understanding
the underlying factors contributing to workplace violence
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Tangible
and intangible costs associated with workplace violence
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Types
of workplace violence
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Workplace
violence trends and high risk occupations and industries
-
Organizational
factors that can trigger workplace violence
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Personal
and societal factors that can trigger workplace violence
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The
10 risk factors associated with workplace violence
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Conflict
and anger management
-
Profile
of a potentially violent employee
-
Dealing
with an angry or hostile individual
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Stress
as a cause of workplace violence
-
The
connection between substance abuse and workplace violence
-
Recognizing
the signs of domestic violence
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Enhancing
your personal safety at work
-
Your
legal obligation to provide a safe working environment
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Protecting
your "Gatekeeper"
-
Security
measures to implement inside and outside facilities
-
How
supervisors can prevent workplace violence
-
Principles
of an effective workplace violence prevention policy
-
Establishing
a workplace violence prevention planning team
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Implementing
preventive measures to mitigate the violence threat
-
Accomplishing
employment terminations with reduced threat of violence
-
Reporting
incidents and potential problems
-
Preparing
an Incident Management Plan
-
Organizational
recovery from a violent incident
